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From http://www.todayonline.com/Voices/EDC100604-0000063/Stop-rocking-the-boat

Stop rocking the boat: Impatient gamblers on the ferry a danger to others

Letter from Peter Khaw

I WRITE this regarding the daily and frequent ferry service between the Tanah Merah Ferry Terminal and Nongsa in Batam, a boat ride of about 40 minutes.

A very serious situation is developing and yet nothing seems to have been done. I have spoken to the ground staff but nothing has changed so far.

The ferry carries a large number of "gamblers" heading for the casino ships in international waters. (As soon as they arrive at Nongsa, these passengers transfer to another ship to get to the casino ships.)

But their behaviour on the ferries are causing a dangerous situation. They are impatient and inconsiderate.

The moment boarding is announced at Singapore, it is a free for all. They rush to the front to squeeze through the gate to get onto the boat first. They occupy the seats nearest the exit even when there are more than sufficient seats further down the front.

What is more serious is that before the boat can reach its destination port, this same group of people would have started "queuing" along the narrow aisle to ensure they get out first. They crowd the exit.

It is worse when this same group of people return to Singapore, usually in the evening. Ten minutes or so before the boat gets to Singapore, they are queueing in the aisles.

All this happens when the boat is still rocking from side to side trying to dock.

As soon as they disembark, those who can run will sprint the 100-metre stretch to immigration. For some strange reason, they seem to need to get out of the terminal as soon as possible.

Isn't blocking the aisle and crowding at the exits in the boat a safety breach? Wouldn't such a large number of people moving to one side of a boat create instability? Should the crew allow such unsafe procedures?

This is a tragedy waiting to happen.
From <a href="http://www.todayonline.com/Voices/EDC100604-0000063/Stop-rocking-the-boat" rel="nofollow" target="_blank">http://www.todayonline.com/Voices/EDC100604-0000063/Stop-rocking-the-boat</a><br /> <br /> <span style="font-size: 14pt"><span style="font-weight: bold">Stop rocking the boat: Impatient gamblers on the ferry a danger to others</span></span><br /> <br /> Letter from Peter Khaw<br /> <br /> I WRITE this regarding the daily and frequent ferry service between the Tanah Merah Ferry Terminal and Nongsa in Batam, a boat ride of about 40 minutes.<br /> <br /> A very serious situation is developing and yet nothing seems to have been done. I have spoken to the ground staff but nothing has changed so far.<br /> <br /> The ferry carries a large number of &quot;gamblers&quot; heading for the casino ships in international waters. (As soon as they arrive at Nongsa, these passengers transfer to another ship to get to the casino ships.)<br /> <br /> But their behaviour on the ferries are causing a dangerous situation. They are impatient and inconsiderate.<br /> <br /> The moment boarding is announced at Singapore, it is a free for all. They rush to the front to squeeze through the gate to get onto the boat first. They occupy the seats nearest the exit even when there are more than sufficient seats further down the front.<br /> <br /> What is more serious is that before the boat can reach its destination port, this same group of people would have started &quot;queuing&quot; along the narrow aisle to ensure they get out first. They crowd the exit.<br /> <br /> It is worse when this same group of people return to Singapore, usually in the evening. Ten minutes or so before the boat gets to Singapore, they are queueing in the aisles.<br /> <br /> All this happens when the boat is still rocking from side to side trying to dock.<br /> <br /> As soon as they disembark, those who can run will sprint the 100-metre stretch to immigration. For some strange reason, they seem to need to get out of the terminal as soon as possible.<br /> <br /> Isn't blocking the aisle and crowding at the exits in the boat a safety breach? Wouldn't such a large number of people moving to one side of a boat create instability? Should the crew allow such unsafe procedures?<br /> <br /> This is a tragedy waiting to happen.<br />
KuKuKaChu: dangerously too sophisticated
This is now the same at harbour Bay. But it has always been kind of a mad rush at all ferry terminals. By far the worst ferry terminal in batam is Batam Centre. You are supposed to have free baggage up to 30 kg but either coming or going to Singapore and they try to get you everytime. I have also contacted the Penguin manager ov this and here is his response:

A good evening, Mr Dean,

We regret your unhappy experience in Batam Centre recently.

As I was meeting the Head of the Batam Chamber of Commerce (Kadin) this afternoon, I took the opportunity to highlight your complaint and requested for urgent action by the Batam Centre’s Terminal management.

We informed the Kadin that Batam Centre’s poor customer service was adversely affecting the “Visit Batam 2010” campaign and visitors. The Kadin has assured us that she will bring this matter up to the Mayor of Batam (Walikota) tomorrow morning. They will be meeting the Batam Centre’s management to address this problem and we hope that the service at the Terminal will improve.

Thank you for highlighting this matter and we hope that you understand that there are some bad-hats spoiling the reputation of the Batam people. Generally, majority of the Batam people are friendly and service oriented.

Do note that we have a good relationship with the Sekupang Ferry Terminal and their management. The General Manager does have a much better control on the porters, touts, as well as the taxi services. Perhaps you may like to try this terminal when you have lots of baggage. Tipping of the porters in Sekupang is totally voluntary.

We assure you that Penguin values our customers and if you need any assistance in Singapore, please do not hesitate to contact us.

Perhaps, if you have time in HarbourFront, allow me to treat you to a good cup of coffee and you can elaborate more details of the Batam Centre’s poor service and we can address this to the Walikota and Kadin.

Best regards

Suny Sun
General Manager
Penguin Ferry Services Pte Ltd

Web: www.penguin.com.sg
This is now the same at harbour Bay. But it has always been kind of a mad rush at all ferry terminals. By far the worst ferry terminal in batam is Batam Centre. You are supposed to have free baggage up to 30 kg but either coming or going to Singapore and they try to get you everytime. I have also contacted the Penguin manager ov this and here is his response:<br /> <br /> A good evening, Mr Dean,<br /> <br /> We regret your unhappy experience in Batam Centre recently.<br /> <br /> As I was meeting the Head of the Batam Chamber of Commerce (Kadin) this afternoon, I took the opportunity to highlight your complaint and requested for urgent action by the Batam Centre&rsquo;s Terminal management.<br /> <br /> We informed the Kadin that Batam Centre&rsquo;s poor customer service was adversely affecting the &ldquo;Visit Batam 2010&rdquo; campaign and visitors. The Kadin has assured us that she will bring this matter up to the Mayor of Batam (Walikota) tomorrow morning. They will be meeting the Batam Centre&rsquo;s management to address this problem and we hope that the service at the Terminal will improve.<br /> <br /> Thank you for highlighting this matter and we hope that you understand that there are some bad-hats spoiling the reputation of the Batam people. Generally, majority of the Batam people are friendly and service oriented.<br /> <br /> Do note that we have a good relationship with the Sekupang Ferry Terminal and their management. The General Manager does have a much better control on the porters, touts, as well as the taxi services. Perhaps you may like to try this terminal when you have lots of baggage. Tipping of the porters in Sekupang is totally voluntary. <br /> <br /> We assure you that Penguin values our customers and if you need any assistance in Singapore, please do not hesitate to contact us.<br /> <br /> Perhaps, if you have time in HarbourFront, allow me to treat you to a good cup of coffee and you can elaborate more details of the Batam Centre&rsquo;s poor service and we can address this to the Walikota and Kadin. <br /> <br /> Best regards<br /> <br /> Suny Sun<br /> General Manager<br /> Penguin Ferry Services Pte Ltd<br /> <br /> Web: <a href="http://www.penguin.com.sg" rel="nofollow" target="_blank">www.penguin.com.sg</a><br />
Max Dean

"Life is like a boat, Without water it serves no purpose"
ha!! that letter clearly did not come from the Batam side of Penguin's operation!! but at the very least, they acknowledge the problems. i would not hold out much hope that the Batam authorities will do anything about it.
ha!! that letter clearly did not come from the Batam side of Penguin's operation!! but at the very least, they acknowledge the problems. i would not hold out much hope that the Batam authorities will do anything about it.<br />
KuKuKaChu: dangerously too sophisticated
Thats what i thought too. But at least someone has acknowledged the problems. I even thought of sending the letter to the local Batam, Post? But that may ruffle a few feathers in the wrong way...
Thats what i thought too. But at least someone has acknowledged the problems. I even thought of sending the letter to the local Batam, Post? But that may ruffle a few feathers in the wrong way...
Max Dean

"Life is like a boat, Without water it serves no purpose"
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