Watch out for Fed Ex in Batam. We had a package shipped from the middle east to Batam. We received notice that the package had customs import tax due before we could receive teh package. So like any other company we agreed to pay the fee of Rp 300000. After Fed Ex delivered the package they gave us a receipt for handling charges only. I called and asked why we had to pay handling charges when it was supposed to be Customs Tax? The lady at Fed Ex Batam (Dia) told me that i didnt know the law in Indonesia and had no idea what i was talking about. So i made it very clear to her that i needed an official Customs receipt the same as you would get from other delivery services like TNT, DHL or TIKI or we wanted our money back. Well dont you know that within 20 minutes the Fed Ex delivey guy was back in our office returning the Rp 300000 to us.

So be aware and always ask for the Customs receipt from Fed Ex!
Watch out for Fed Ex in Batam. We had a package shipped from the middle east to Batam. We received notice that the package had customs import tax due before we could receive teh package. So like any other company we agreed to pay the fee of Rp 300000. After Fed Ex delivered the package they gave us a receipt for handling charges only. I called and asked why we had to pay handling charges when it was supposed to be Customs Tax? The lady at Fed Ex Batam (Dia) told me that i didnt know the law in Indonesia and had no idea what i was talking about. So i made it very clear to her that i needed an official Customs receipt the same as you would get from other delivery services like TNT, DHL or TIKI or we wanted our money back. Well dont you know that within 20 minutes the Fed Ex delivey guy was back in our office returning the Rp 300000 to us. <br /> <br /> So be aware and always ask for the Customs receipt from Fed Ex!
Max Dean

"Life is like a boat, Without water it serves no purpose"
interesting. i had the same game played with a package i received from Ubuntu in the UK. it only contained promotional materials, such as stickers, pens, pads, CDs and such like. there is no tax on promotional materials. as we needed them at the time, i did not have time to argue, and i paid about 400.000 in "customs duties".

seems FedEx in indonesia is infected with parasites.
interesting. i had the same game played with a package i received from Ubuntu in the UK. it only contained promotional materials, such as stickers, pens, pads, CDs and such like. there is no tax on promotional materials. as we needed them at the time, i did not have time to argue, and i paid about 400.000 in &quot;customs duties&quot;.<br /> <br /> seems FedEx in indonesia is infected with parasites.<br />
KuKuKaChu: dangerously too sophisticated
Call them and get your money back.....I have also sent a complaint to Fed Ex head Quarters in jakarta and the USA. Probably wont do any good but hey, gott start somewhere....
Call them and get your money back.....I have also sent a complaint to Fed Ex head Quarters in jakarta and the USA. Probably wont do any good but hey, gott start somewhere....
Max Dean

"Life is like a boat, Without water it serves no purpose"
yep do it ... but complaining to jakarta will be pointless, i feel.
yep do it ... but complaining to jakarta will be pointless, i feel.<br />
KuKuKaChu: dangerously too sophisticated
Any luck with Fed Ex on you charges....?
Any luck with Fed Ex on you charges....?
Max Dean

"Life is like a boat, Without water it serves no purpose"
i can't be bothered.

the amount -- USD30 -- is such that it would cost me far more in terms of my time. in the time it would take to argue the point with FedEx -- let's say, optimistically, 2 hours -- i could net USD400 by servicing some clients.
i can't be bothered. <br /> <br /> the amount -- USD30 -- is such that it would cost me far more in terms of my time. in the time it would take to argue the point with FedEx -- let's say, optimistically, 2 hours -- i could net USD400 by servicing some clients.<br />
KuKuKaChu: dangerously too sophisticated
Glad you can afford that much........What if 50 peoiple were taken advantage of like this everyday? Anyway you know next time now...
Glad you can afford that much........What if 50 peoiple were taken advantage of like this everyday? Anyway you know next time now...
Max Dean

"Life is like a boat, Without water it serves no purpose"
they price these things deliberately i think: i only have so many productive hours in a day -- ie, 2-3 hours in the day that i am truly focused and working -- and wasting effort that could be more profitably used is just not rational from an individualist perspective. if i was being ripped off say USD100, then it becomes more rational for me to use my productive time to pursue it.

but yes, there won't be a next time ...
they price these things deliberately i think: i only have so many productive hours in a day -- ie, 2-3 hours in the day that i am truly focused and working -- and wasting effort that could be more profitably used is just not rational from an individualist perspective. if i was being ripped off say USD100, then it becomes more rational for me to use my productive time to pursue it.<br /> <br /> but yes, there won't be a next time ...<br />
KuKuKaChu: dangerously too sophisticated
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